Refund policy
Last updated: July 2026
Thank you for shopping at STRAPCASE. This policy explains how returns, exchanges, and refunds work.
Return & Exchange Window
You may request a return or exchange within 7 days of delivery. The item must be unused, in original condition, in original packaging.
Damaged, Defective, or Wrong Item
Contact us within 48 hours of delivery with your order number and photos of the item and its packaging. We’ll arrange a free replacement or full refund, whichever you prefer.
Non-Returnable Items
• Items showing signs of use, scratches, or damage not present on arrival
• Items returned without their original packaging
• Items marked as final sale at the time of purchase
How to Start a Return
Email support@strapcase.in with your order number and reason for return. We’ll confirm approval and share return instructions.
Refund Processing
Once we receive and inspect the returned item, we’ll notify you of the outcome. Approved refunds are processed to your original payment method within 5-7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI. Return shipping is the customer’s responsibility unless the return is due to our error.
Exchanges
Want a different color or model instead of a refund? Let us know when you contact us, and we’ll arrange an exchange subject to stock availability.
Contact
9766171022 / support@strapcase.in / Marunji, Pune 411057, Maharashtra, India.